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Contributor

Third time in a row visiting the main branch only to find the option to deposit was unavailable.  The representative was less than helpful.  Might behoove USAA to invest in customer service training for their representatives.  Thinking about looking elsewhere.

1 REPLY

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Providing excellent service to our members is our top priority, so I'm sorry to hear we missed the mark. We'd like to get a few more details about your experience so we can address this issue with our management team. If you have a chance, please email me at IAmUSAA@usaa.com and I'll be in touch soon.