Highlighted
Contributor
I have been a USAA member since 1966 and have always trusted you with recommending only the bestroducts and services. I recently inquired with ADT Security about a security system based on your endorsement and their advertised prices of low installation charges and monthly monitoring fees. Was I ever surprised. $785.00 installation and $52.41 per month for monitoring. I paid with my USAA MasterCard and when I checked my statement they had charged my card $907.00. After contacting ADT to cacell the contract within the threeday waiting period, I am still waiting for a credit to my account. Maybe you should canvas your members about charges and services and rethink your endorsement.

1 REPLY

Be thankful you got wise & cancelled in time. My 3 year contract just ended; it was a financial burden & terrible service. Good idea for USAA to canvas their members. Keep watching for that refund.