I am sorry if anyone else has had problems, but USAA has been so generous and helpful to me. All my accidents have been handled quickly and they have been so eager to make sure I was okay and if I needed anything else. I have been with USAA since I was 16-17 and am now almost 47, so I do have experience with these wonderful people. Some of these accidents were indeed my fault, but USAA never made me feel ashamed. I will always be loyal to this Bank. They have improved my life and that of all my family. Have you considered that maybe you just happened to catch a rep that did not want to follow job protocol or was having a bad day? It could be the individual rep that is the problem....I have never enjoyed a financial institution more...and I work for one!
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