I became a member of USAA under my mother who was an officer in the Navy many years ago. and was proud to be part of a company that stood for our vlaues as a country and as a military.
i have had excellent service with my auto insurance. I had an accident and USAA was with me all the way making it easy for me to file and have my paymets sent.
I have also had and brag about the "excellet customer service I have received each and every time I call"
I have a credit card that is my staple card. Low interest rate easy pay methods. Love my high flying eagle.
The only thing that I was not happy with and I am sure out of the companies control was the Home owners insurance I would still have a policy of not for the following reason:
Before 2004 I had home owners insurance with USAA however due to the florida hurricane experiences they no longer write policies.
( I had actually cancelled to move but wanted to reinstate my policy two weeks later but unfortunately was not able to because it was cancelled not transferred. I did not know this and was never informed)