User Melbert (Opens a pop up layer) Legacy Stories | 04-16-2014 06:54 PM
26 yrs coming to an end
After a 26 yr relationship I give.
I have always bragged about the hight standard of USAA, primarily due to the support of us as military members. This has now ended. I have experienced an insidious erosion of support and have experienced a terrible Decline in quality. I am now done.
I have 4 children and 1 grandchild. I have closed 11 accounts including all of my investment accounts and insurance accounts. Including myself and my wife and grandchild our effect on USSAA will not even make them/you flinch but I am done.
Support of military members I don't think so. Military membership has nothing to do with it. It is just talk.
I have witnessed a drastic change in USAA in the last few yrs. I hope there is a turn around but poor quality of Auto Insurance and lack of true Customer asupport has forced me to take my business else where? The are nice on the phone but I have never met anyone in person who works for USAA and it has become obvious to me that they do not know me either. Bye!
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