Not too impressed today. Called in advance for a tow. Plenty of time for the towing service to schedule. They are 45 minutes late with an ETA of another 25 minutes and there was no courtesy call that they were going to be late. I had to call and check status. Roadside assistance texts were not accurate.
Mark28, I am sorry to hear about your experiences with getting a tow for your vehicle. I have located your information and I am escalating this to a claims service manager in our Roadside department. They will review your file and follow up with you. Thank you. ~James
Moment of truth...I called the roadside assistance number and did what you said and the call was seemless. Everything happened perfectly and the locksmith is on the way...to my driveway...with my keys in the car. Hurray for zero friction!