Why can't USAA share the full home insurance policy with me? Why isn't it available in my portal?

USAA is unable to supply me with the full 149 page home owners policy. This seems ridiculous. All they can share are updates to the policy but not the policy itself. 

 

There is no where to view the policy online. And after talking to 5 people (2 of them at the policy office) no one has been able to supply the policy. On top of that the adjustor they sent to my house was so unprofessional it was laughable. 

 

Someone with some brains and whom can pull some strings needs to call me or I'm going berzerk on your social media and filing a formal complaint with the CA insurance department. 

1 REPLY

@please help me Today, I am sorry to hear that you are having concerns with your claim. I have located your information and I am escalating this to a subject matter expert. They will review the situation and reach out to you. Thank you.