What is the expectation for how long it takes to get an auto damage estimate after making a claim?


I have been waiting a week to find out if my car is totalled or not.  I might have bought rental coverage if I had know I would be wihtout a car for weeks.  What is the exectation?  Is there a way to speed up the process?  I may spend $100's out of pocket on a rental car and there seems to be no sense of urgency in determining if the car is totalled or not.



@ estimator, 

I apologize for the inconvenience and frustration you are experiencing with your claim.  Please know that we take your concerns very seriously.  I have escalated your situation to a subject matter expert who will be reaching out to you to address your concerns.  Thanks~Mike