I loved USAA. We were those ‘members for life’ that they use in the adverstisments. Lately, I am becoming more and more dissatisfied. After 30 years of great service, USAA has started spending more time advertising and less time taking care of their clients. I started noticing a deterioration in service with investments a couple of years ago. The costs went up and the quality of service went down. Unfortunately, I felt like I had to move my investments to another financial institution. Now I have funds in a USAA annuity that my USAA financial advisor recommended, which I cannot seem to access. No one at USAA can even tell me when they may be available. This is my money, which I loaned to USAA. Absolutely and totally unacceptable. It saddens me to see a company that I held is such high esteem and highly recommended to others, go down this path of deterioration. We may not be members for much longer.