Is it your damage claims policy to not detrim bumpers for refinish operations? The USAA adjuster verbally told me this and am completely disheartened you're ripping off Soldiers. I asked to speak to only a supervisor and get the same adjuster telling me to send in pictures when I called back another inside adjuster confirming he could see my car in photos including r&i's. so you R&I a bumper but just paint over my fog lamps and sensors...like really?! Wow I am completely stunned and requested a formal damage denial that USAA does not pay to detrim bumpers as astounded. You all need to get your stuff together as another claim I received a denial letter with all kind of misspellings and not until I elevated it was it immediately retracted with an apology. At least on that one the supervisor called me back per my request.
OIC complaint logged tonight + note in claim requesting a formal denial + facebook message + these forums just to get action is rediculous. I am not claiming new damage just the basics on estimatics. Too bad you make me do this as have more important things to do with my time. Heck you have a subrogatable source as i'm not at fault and they accepted liability. Wow!!!!!!!!!