Saturday, December 01, 2018 FAX: 1-800-531-8669 USAA CLAIN NUMBER 123-16-18 -59

John-Boy
Occasional Contributor

Saturday, December 01, 2018

 

FAX:  1-800-531-8669

 

USAA CLAIN NUMBER

 

USAA HOMEOWNERS CLAIMS:

 

 

YOU HAVE DELAYED TOO LONG TO REPAIR THE HAIL DAMAGE TO OUR PROPERTY AT:

 

[removed sensitive data] JOHN PUGH ROAD

TANNER, ALABAMA.  [removed sensitive data]

 

OUR ORIGINAL CLAIM FOR HAIL DAMAGE TO THE ROOF,  04 NOVEMBER 2018 HAS GOTTEN 100 PERCENT WORSE BECAUSE OF YOUR SUPPOSED REVIEWS AND MORE REVIEWS (4) TO DATE.

 

THE ROOF IS COMPLETED UNDERMINED BY THE VERY HEAVY RAIN AND QUARTER SIZE HAIL FROM LATE NIGHT AND THIS MORNING. HAIL HAS COMPLETEY DESTROYED. THE BACK ROOM OF OUR HOME. WATER IS POURING IN BUCKETS. THE WALLS ARE UNDERMINED.

 

WHATEVER HAPPENED TO THE “OLD USAA” THAT GOT CLAIMS PROCESSED QUICKLY.

 

WATER IN NOW COMING IN TO THE MAIN ROOF AT DIFFERENT POINTS WHERE THE HAIL THIS PAST MONTH HAS DONE SIGNIFICANT DAMAGE. ITS WORSE EVERYDAY YOU DELAY.

 

CALL ME ASAP ON MONDAY SINCE THE NEW USAA DOESN’T WORK WEEKENDS!

 

VERY RESPECTFULLY,

 

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[removed sensitive data] JOHN PUGH ROAD

TANNER, ALABAMA    [removed sensitive data]

 

Moderator note:

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2 REPLIES

@John-Boy Thank you for reaching out to us regarding your claim. I have escalated your concerns to a subject matter expert to review they will be contacting you in the next 1 to 2 business days.

YEAH SURE!

THE CLAIM HAS BEEN REVIEWED FIVE TIME BY THE FIELD ADJUSTER (IAMS) CHAD...AND IN THE USAA HOMEOWNERS INTERNAL CLAIMS.  MOST LIKELY, YOU ARE GOING TO RAT HOLE THIS CLAIM FOR ANOTHER 30 DAYS. I HAVE BEEN A MEMBER FOR 46 YEARS AND YOU GUYS JUST GET WORSE EVERY YEAR.   IF YOU HAVE THE GUTS , FORWARD THIS AND ALL THE ATTACHED PHOTOS TO THE CEO/PRESIDENT OF USAA WITHOUT EDITING IT WITH YOUR EXCUSES. 

 

Moderator note:

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