This is starting to get absurd. I received a letter stating my insurance would not be renewed without proof of residency in the state I moved into 4 months ago. The letter was sent to my house...in that state. I uploaded my electric bill, and received a notice today that a proof of residency request FORM was needed. No problem, I can fill out a form and send it in. The problem is that form is nowhere to be found on the USAA site. If there is a specific form you need, and you are sending me a notice to fill out a specific form, provide a link to the form. How are you asking members to provide something without telling them what it is? Is this a simple memo where I type my address and sign it? I don't understand how the electric bill with my full name and home address is not sufficient for address verification.
Hi overwatch37 - I regret the confusion this has created for you. I've asked a colleague to look into this for you. Please know that my colleague is not yet in the office, but they'll have this request first thing in the morning.
Where do I get this proof of residency form at. I am being asked for one but there is no additional information listed as to where this form is, or what do you want for me to send you to prove where I live. This is really confusing, you all should work on the way your website is set up. Thank you in advance,
nccombat, you can find the proof of residency form on the fourth page of your renewal packet. Select >MY TOOLS >View My Documents >Insurance. Please let me know if you have any questions or need further assistance. Thank you! -Cynthia
Thank you for your patience, Overwatch37. I understand your frustration and concern about the required form and I appreciate your feedback. I can assure you that it is not our intent to inconvenience you. North Carolina law now requires all insurance companies writing an auto policy based in this state to validate proof of residency before issuing or renewing a policy. I confirmed that we have received your proof if residency. Please allow up to five business days for it to be reviewed. No further action is required on your part. -Vanessa