usarmy42 - Good morning. Once your logged in to the app, select wallet at the bottom lower left hand side, then select PDF and you got it. Thank you for your service and membership with the USAA Family. We're always here for you and truly value and appreciate your feedback. Have a great week. - Shane
I tend to agree with the original post. First, the PDF version is small and poorly formatted for viewing on a phone; a police officer is not going to want to pinch, rotate, scroll and zoom to the corner of a two page PDF in order read it. Second, if you are out of cell data range, you can't download it anyway. Yes, if you remember to download it ahead of time - every six months - you can have a copy ready on your phone when out of cellular data range, but it's likely you'll forget to do this, and it's still a pain view. I don't think it would be hard to implement a card-sized, readable view for a phone with a button right on the main page for quick access, in preparation for those situations when you can't focus on fiddling your way through an otherwise good app.
We appreciate your feedback, brnwdrng! We always look for ways to improve and serve you better. I have forwarded your feedback and suggestions to the appropriate area. Thank you for your membership and have an awesome weekend! -Cynthia