After many years being with USAA they stopped caring for their customers. Our auto insurance went 30% up this year with no reason and they said it is going to increase even more, and homeowners insurance went up 20% compared to last year. I tried to call them and negotiate but they don't care, I was told to go shop for another insurance company if I'm not happy. We have a new 2005 year built townhome, no disasters in the area and we are young married couple with no traffic offences and taking a good care about our car. I would appreciate if anyone can suggest a good auto and homeowners insurance companies to move to?
@YanaY, I was able to send you a private message regarding your Homeowner's Insurance. I understand that you've spoken with a specialist today as well. I'm sorry to hear that you were unable to come to a satisfactory resolution. I hope that you'll take some time to review the information that I've shared with you and contact us with any additional questions or concerns at your convenience. For immediate assistance, you can chat with us online while you're logged into your account. When you're on a page where chat is available, you'll see "Reach a Representative/Ask USAA" at the top right. Select the drop down menu, then select "Chat". If you prefer, please call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Thank you! ~ Shane