@EMC Sw Aw, thank you for your interest in homeowners insurance with USAA! I certainly understand your concern and apologize for any inconvenience you've experienced when processing your quote online. For immediate assistance, please don't hesitate to chat with us. When you're on a page where chat is available, you'll see "Reach a Representative" at the top right. Select the drop-down menu, then select Click to Chat. If you prefer, please call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Looking forward to hearing from you soon! Thank you! ~ Stacy K.