I am an active duty military member who recently PCS'ed to a new duty station. The duty station is located 2 miles from the LA/MS border and has a 20 mile buffer zone as it is located on a NASA rocket test facility. As such I had to choose to live in either MS or LA, which I chose LA. I changed my insurance policy to my address of residence, which was a more expensive quote than previous, but was willing to remain with the company as I have been with USAA for the past 15 years. I was also expecting to get a military discount which would make the payment significantly less. However, I was just informed that because of a company policy I am ineligible for the military discount due to residing in a different state than my duty station. I am not upset with the representative who assisted me, but with the policy. My address does not remove my active duty service. This policy should be corrected immediately. As a result, I will be filing a grievance with BBB, state insurance commissions of LA and MS, social media, Navy Morale, Welfare and Recreation, and local news - within the next week as I have no other means of attempting to resolve this issue. USAA receives significant business from military members, and due to a technicallity that should not exist I am inelgible for a discount that I should otherwise be eligble for.