I had just dropped USAA. I had been with them for 20 years. I cancelled my ckeck, savings, and two auto policies with them on 07FEB18. I have had a problem last month with USAA communicating or the lack of on my claim; in addition, confusion on my policy coverages and what I had originally purchased. When my vehicle was vandalized, they wouldn't cover the damage, they stated I never requested coverage for storage .... even though they have in their notes that my vehicle was in storage and paying 11.00 a month since 2014. Told me, my coverage was for liability only. State Farms quoted me 2.50 a month with storage coverage that included fire, water, theft, vandalizing, and such forth. I feel betrayed by USAA. How they treated me following that; just got the run around.
As soon as you get clear of your claim issues. I suggest, terminating your relationship with USAA. I did find a insurance company to whom could provide better coverages and a reduced rate. I had been with this non-usaa insurance company for 18 years with my housing insurance and motorcycle. They were glad to take my vehicles and provide a better rate. USAA is a waste of time, energy, and effort for customers.
@ Cake for All,
I am sorry to hear that your vehicle was vandalized, and please know it is never our intent for anyone to feel like this. I’d like to have your concerns reviewed further regarding your claim. I have escalated your situation to our CEO Member Relations Team who will be reaching out to you to address your concerns. ~ Mike
Could not agree more. Lack of reply and action until they're forced to do so. Filed a formal OIC complaint tonight as well. Funny they hide there surveys now and only an up/down thumb yet still on advertisements put somthing like 90+ of its members would refer a friend or family. Data skewed in my opinion and all interactions with this poor claims company.
You can drop them in the middle of a claim and they still have to complete it. They won't tell you this but you can. I did it when the screwed me around for 3 months on a vadalism claim.
@Lov3ly, thank you for the feedback. We definitely do not want our members to feel uncomfortable when submitting a claim. I located the file and reviewed the notes. A claim service manager will be following up with you to discuss the status of the claim. - Ina
oh no! you said the G word, just a little information about geico, I had them from the time i was in boot camp, never had a claim a loyal customer for ten years. helped pay for those sometimes funny usually stupid commercials. one day I called and inquired about using my truck offroad to retrieve sherrif cars that got stuck for going where they shouldnt btw i was working as a tow truck driver at the time and did not want to get flatbed towtruck stuck as well. one month later i get a letter from geico stating they were canceling my insurance coverage and refering me to thier commercial insurance division. i called and spoke to a manager and he stood firmly on the decision to cancel my policy for merely asking a question! i told everybody i knew that geico was the worst! however now I am realising that USAA might actualy be in competion for lousy insurance companies.