My name is Vivian joneswhye Brock ,my account number 737-1657. I put in an insurance claim on water damage to my home around November 16, 2018. Here it is January 20, 2019. Still work done to my home. Shame on you USAA. AFTER 40 SOME YEARS, I AM LEAVING YOUR COMPANY.


@VDJB, thank you for your 40 year membership with us and I apologize for the trouble with the homeowners claim.  I definitely want to get your claim matter reviewed as soon as possible.  I asked a claims subject matter expert to review your claim file and to follow up with you as soon as possible.  Thanks ~ Robert.