We've had no accidents, no claims yet our rates have sky rocketed in 1 year. No explanation and no contact. We were with USAA for insurance for 15 years, then as rates just kept rising we left and saved money. Last year we decided to try again, and were pleased with the rates we were quoted. Guess they were just "hook 'em" rates because now up, up, up.
Oh goodness, @Mommyzilla! I regret any frustration this situation caused you and am happy to forward this matter to the appropriate area for further review. I appreciate your continued patience and allowing us this additional opportunity to address your concerns. ~ Stacy