hen1234
Contributor

ABSOLUTELY AWFUL! I submitted an application for homeowners insurance a week ago.  I entered in my mortgage information and received an email confirming USAA received the application.  Then NOTHING happened.  My mortgage guy called and USAA said they didn't know anything about it!  When I called USAA to tell them my document file has a homeowners application in it they basically just said oops.  THEN I was told the premium had gone up likely because the cost of labor in the area had gone up.  Needless to say I am DISGUSTED with the customer service I received.  Normally, I am a loyal USAA user even if premiums are higher (because I've ALWAYS rejoiced over the outstanding service).  In this case, I will be getting other quotes and most likely moving my business elsewhere.  This was just not acceptable. 

2 REPLIES

hen1234,

Thank you for sharing your experience. I'm sorry to hear of your frustration with this situation. We value your feedback and would like the opportunity to address your concerns. I will request a specialist reach out to you. Thank you for your membership. 

better that you were not suckered in....they only take money and refuse your claim when you need them.