USAA, in my opinion, ought to separate from  The company is very much misguided.

I hope I don't need to explain.  If I do, tell me. I won't take long.

-Lt/Col, Christopher Myers, (Ret. USAF)

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@Pecsflex, thank you for your feedback, we always look for ways to improve and serve our members. If you would like to provide any additional thoughts please feel free to send a private message and we will be more than happy to forward your concerns. ~Marie