@Reaclan, I am very sorry to hear that you feel this way about the handling of your claim. I understand we have previously escalated your concerns to a claims manager, but I am going to have a subject matter expert look at your situation further and reach out to you. Thank you..
Oh goodness, @Gingey! I appreciate you sharing your thoughts with us! It's never our intent to make you want to leave USAA! It's our goal to provide quality products and superior service to all our members and any specific feedback you can offer about your recent experience with USAA is greatly appreciated. When ready, please chat with us online or call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Thank you! ~ Stacy K.