Hi CAPT Al! Thank you for bringing this matter to our attention. I certainly understand how it can be frustrating and agree that anyone in your situation would certainly feel this way too. To best address your concerns, please be certain that I've forwarded them to the appropriate area for further review. One of my business experts will research this matter and contact you directly to discuss. ~ Stacy
I found out that my auto policy would be terminated two months ago. My underwriter told me that if I had proof that I was not at fault, he would renew my policy. Once I submitted proof and documentation from the company who falsely submitted the claim, the underwriter changed his mind and told me that I have to have another claimed removed before he would "reconsider" renewing my claim. I am left on a wild goose chase trying to get this taken care of before my policy is cancelled on Jan 1st. No one seems to be able to help. I have 8 total policies with USAA and feel that there is no value in that!
@BBlock, I just responded to a post you left on another topic board. I have submitted your request for a second review by underwriter. Please allow one business day for a response. - Ina
Even more of a reason to look at other alternatives. If insurance companies can (and will) terminate an insurance policy--why continue showing your loyalty to a company that doesn't return that loyalty? USAA knows that many customers will tolerate it, because they neither have the time nor willingness to go elsewhere. You know the saying--all good things must come to an end.
I can understand how upsetting this would be, @Capt Za. I've sent a request to a Subject Matter Expert to look into your situation. Please know that they aren't in the office at this time, but will have the request first thing Monday morning. Please allow sufficient time for the research to be completed. - Cathleen