Oh no, @Chrsis! I certainly regret hearing you're experiencing this while you're attempting to access your auto IDs. Our Website Support team may be able to further troubleshoot this issue for you. When ready, you may contact them 24/7 at 1-877-632-3003. When prompted say "technical support". In the meantime, I'll be happy to process and deliver your auto IDs directly to your email address on file. You'll receive them shortly.
I hope this helps and the problem is resolved soon. Please don't hesitate to let us know if we can be of further assistance to you. ~ Stacy