I have been a USAA member for over 40 years and I feel like I have lost a near and dear friend - USAA.
My car has been designated as a Total Loss and the value that USAA's third party valuator has assigned is an insult to anyone who knows anything about automobiles. My car was in immaculate condition with low mileage and was equiped with an optional package known as the "X" version of the Laredo - the valuator failed to notice this. This package was a $4000 cost. On top of that the valuator missed the fact that there were additional options to the "X" package - did anyone even go and look at the car???
Why do I get the feeling that USAA has totally abandoned the principles upon which they were established. I have read numerous complaints on the community pages that express the same sense of loss....
In the past 40 years I have had numerous claims. I always had the chance to talk to someone who seemed to value my satisfaction on how I was treated and renumerated for my loss. Now, I feel like a number to be dealt with expeditiously, profitably and with very little human contact. I will look forward to how this rant is dealt with - I am not happy.
We don't want to lose you and want to see what we can do to build back that trust! I know that this unfortunate incident and having to file a claim is not something you wished to have had to do; however, if you would please allow the opportunity to review, we will be reaching out to you shortly. Thank you, Josh.
Leo18 - This is not what we like to hear. I will engage a specialist to review your situation. Please know our team is not available until tomorrow, however. Thanks for speaking up. - Jason
trishamae, we appreciate you taking the time to share your recent experiences with us. I regret to hear we've not met your needs regarding insurance services. We'd hate to lose your membership and will follow up with you regarding your banking services as soon as possible. Thank you. - Rhonda
trishamae, it is never our intent to let our members down. I understand you've contacted us in the past regarding your concerns and the outcome has not been what you wanted. Your concerns are important to us and will be shared with our team in an effort to improve our services. Thank you. - Rhonda
I am sorry to see that we have not met your expectations on your total loss claim. I have escalated your situation to a specialist who will be reaching out to you to address your concerns. Thank you, Mike