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Work-From-Home Option Gave USAA Employee Freedom to Move

by Community Manager

‎01-16-2017 11:52 AM


Marcus Arnett, standing, with his family


By Tara Mandarano

Photograph by Jonah Markowitz


A creative work solution was just what Marcus Arnett and his family needed to make their dreams come true last year.


As a senior business support analyst, Arnett has worked for USAA for 12 years. When his husband was offered a job in New Jersey last summer, it was an unexpected and exciting opportunity. The chance to live in New York City was appealing, but Arnett hated to leave his job in San Antonio.


After speaking with his management about the work-from-home option for USAA employees, Arnett’s decision to relocate became easier. In September, they packed up their lives — and their three dogs — and headed for the Big Apple.


So far, the benefits of working from home definitely outweigh the disadvantages.


“There’s no commute, so that’s a timesaver,” he says. “We use video conferencing, and I also have a huddle with my team every morning, so I get to see them and they get to hear from me. It helps that we have other remote workers in our department, so it isn’t just me doing it.”


And the cons?


“I miss being able to run down to the cafeteria to get breakfast tacos,” Arnett says with a laugh.


If working from home hadn’t been an option, Arnett says he would’ve had to find a different job, but he preferred to stay with USAA. “To keep working for a company that’s so competitive from an employment perspective has been an awesome opportunity for me.”


USAA’s approach to meeting employee needs is constantly evolving, says Cynthia Combs, senior vice president of Enterprise Workplace Flexibility.


“Working from home is just one component. We have a lot of employees who are interested in career development, going from full time to part time or going back to school. It’s not just about where you work but when you work and what you work on.”


Combs says greater employee engagement and productivity are the main benefits of offering flexible work options.


“Employees are more committed to their job because they feel it’s a real partnership.”


It also can be a powerful recruitment tool. “Potential employees don’t just care about salary, job title and work challenges these days. They’re wondering: How well does this company support me in my needs?”


Julie Finlay, director of Enterprise Workplace Flexibility, agrees. “The place that we call work is not a building anymore. It’s different for each of us. We work really hard at USAA to make the member experience the absolute best it can be. But if we make the employee experience the best it can be, the member experience will naturally improve.”


Changing jobs? Make the transition easier.




238797 - 0117

‎01-17-2017 09:22 PM

How would I go about applying for one of these work at home type of jobs with USAA?  I am a retired SFC, and currently a military dependent in South Korea.  I would be very interested in work from home opportunties that are real, as I expect to move every two to three years, following my wife around the Army.

by USAA Service
‎01-17-2017 10:28 PM

SFC RET DEP - Thank you for your post. If you are interested in a career with us I would encourage you to review our opportunities online. Depending where you are located there maybe something that would fit your needs. You can apply online for any available position. Please visit our website and before logging in scroll to the bottom of the page where you will see the dark blue bar with the “Careers” link in the middle. Select this link to review additional information on employment with USAA . Thanks again for reaching out. - Tricia 

by ArmyWife510
‎01-22-2017 11:17 AM
Would LOVE to see USAA open more WFH/ 100% virtual employment opportunities. This would be especially beneficial for military spouses that generally must relocate every two to three years.
by USAA Service
‎01-22-2017 09:21 PM

ArmyWife510 - Thank you for providing your thoughts and feedback regarding virtual employment opportunities for military spouses. I will certainly share your feedback with the appropriate area. Depending where you are located there maybe something that would fit your needs. You can apply online for any available position. Please visit our website and before logging in scroll to the bottom of the page where you will see the dark blue bar with the “Careers” link in the middle. Select this link to review additional information on employment with USAA . - Tricia

by camp taji
‎01-28-2017 08:39 PM - edited ‎01-28-2017 09:06 PM

 I am not interested in pro-homosexual propaganda. Shame on you USAA. Some things are best not said.

by USAA Service
‎01-28-2017 09:26 PM

Hello. We have received your feedback concerning our brand post. USAA is proud of our diversity and inclusive to support everyone of our employees. We support a work environment that is built on respect for each of our employees to have their own individual and personal lives. Thank you! - Darrell

by camp taji
‎01-30-2017 09:06 AM - edited ‎01-30-2017 09:07 AM

My point exactly. Keep your employees personal lives just that, personal. Is USAA an insurance and financial services provider or have you devolved to a brigade of Social Justice Warriors on a mission to promote an alternate lifestyle?

‎02-04-2017 01:12 AM
camp taji, First let me say how disheartening it is that you had nothing positive to express about the context of the story. If the story was written in the 1950s about a male working from home due to his wife's job being elsewhere, would you have commented about a pro-propaganda agenda against traditional family values? If it was 1968, one year after blacks and whites allowed to leagally marry across the US, would you have commented about USAA developing a brigade of social justice warriors on a mission to promote a mixed race lifestyle?
What if you called USAA for help and they declined to assist you because the name "taji" doesn't sound American? I don't care what the USAA representative "is" providing they do their best to help me with the issue at hand. At the same time what/who I am shouldn't matter from their perspective. Since your comments reference the article have no bearing on its context, said comments fall into your self-described category, "Somethings are best not said."
by MiiMii2
‎02-07-2017 11:08 PM
Well said!!! USAA AND ENASHIUS GOD'S BLESSINGS!! Could not have said it better!!
by JayG78
‎02-08-2017 05:39 PM

I'm glad to see USAA is giving employees the option of remote operation! I guess Arnett will have to make his own breakfast tacos from here on out. :P

by BangBang
‎02-09-2017 07:46 AM
Soon to change careers, it would be nice to get a work from home job. Especially with USAA!
by USAA Service
‎02-09-2017 08:19 AM - edited ‎02-09-2017 08:20 AM

BangBang, we wish you the best of luck in your new career! Be sure to check some of our great articles that can help with your transition. Just enter "New Job" in the Search field on top of this page. If you're interested in working with us, I also like to invite you to visit our Career Center which can be found on the bottom of this page too! ~ Stacy

by SportFan
‎02-11-2017 03:16 PM

@camp taji - please do NOT use this platform for your hate speeches. You are obviously against diversity, so SHAME ON YOU!

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Briana Hartzell

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