Teams of USAA employees stand ready to help members impacted by Hurricane Ida. Pictured is just a portion of USAA's mobile team deployed.
USAA's catastrophe (CAT) teams hit the road Saturday afternoon with 25 employees on three separate mobile teams pre-positioned in Houston and Tallahassee so they can serve our members along the Gulf Coast as soon as it’s safe. Hurricane Ida made landfall as a Category 4 hurricane around noon Sunday, the 16th anniversary of Hurricane Katrina.
Monica O., USAA director, incident management, says the team was activated when it was clear our members would need us due to the powerful impact of Hurricane Ida.
“In addition to our mobile teams on the ground, we also have dedicated field teams with over 80 auto appraisers and property field adjusters mobilized and ready to move into the affected areas,” she says. “We’ve combined support across P&C, claims and third party to bring all resources together for our members.”
Our team sent pre-event and post-event text messages to thousands of members in the impact area to assure them we stand ready to serve and to help them file and status their claims digitally from the USAA mobile app.
“Our technology makes us well positioned to serve our members quickly in times like these,” explains Monica. “We’re still there for our members in person, and our digital solutions help solve their most pressing needs quickly.”
Aerial imagery will again be a key component to assessing the most severe damage. Post-storm images from drones above the area allow us to streamline total loss settlements enabling our members to get back on the road to recovery more quickly. Less-severe damage will be assessed virtually by our adjusters through digital tools that allow members to use their smartphones to capture property damage photos.
Elizabeth G., USAA VP, claims operations, says, “This is when our enterprise team really makes a difference in the lives of our military families. Our members need us and we’re there for them during these tough times. I can’t express enough gratitude for our claims teams and the important work they’re doing for members every day – but especially in difficult CAT situations.”