USAA employee Michelle K., worked along side the Enterprise Advice Group to launch a new resource for military spouses.
Major life events like moving, having a child or even finding a new job come with unique challenges when a spouse is deployed. Making life-altering decisions alone becomes difficult on a whole new level.
“I remember the first time I was 'in charge' of our finances during a deployment," recalls Wendy L., USAA social community manager. “I felt the weight of that responsibility and hoped I'd make the right decisions. It would have been such a relief to have more resources to show me what I needed to do."
To help other military spouses like Wendy, the Enterprise Advice Group (EAG) has launched a one-stop shop on usaa.com with resources to help military spouses maneuver military life with confidence. The site includes articles from our resource library, access to the job finder and support from PCS to pre- and post-deployment recommendations. The military spouse community feature also provides spouses an easy way to connect with others who are going through similar experiences.
Michelle K, USAA military advice and services, says the team used feedback from our military affairs partners, the VetNet team and interviews with military spouses from all branches and ranks.
“Through our research, we learned that we could be presenting this information in a much clearer format," says Michelle. “We already had the tools and articles that military spouses said they need, just not in an easy way for them locate the information. We needed to simplify and streamline the site to help our military spouses find what they need when they need it most."
Wendy explains how this site will help our military spouses when they're stretched thin, and time is in short supply.
“This unique opportunity offers a place for USAA to create a direct connection with military spouses that is timely and supportive with helpful, trusted information," she says. “I know our military spouses will find it useful when they're going through all phases of military life."