USAA Employees Across the Country Come Together to Volunteer on 9/11

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September 11, 2001 is a day many of us will never forget: We recall where we were that day and what we were doing. We also remember the great sacrifice made by those first responders who lost their lives. USAA employees across the country are channeling the emotion and pain from that day by helping others through events in support of the September 11 National Day of Service and Remembrance.

Read how some of our regional offices are participating in events on 9/11:


Colorado Springs, Colorado

Employees in Colorado Springs are partnering with nonprofit The Mission Continues to volunteer both today and tomorrow. Today, volunteers will set up, organize and distribute meals to military veterans and their families. Tomorrow, they will volunteer at a local park where they’ll be assigned to different areas for repairs.


“These events are born out of the need to give back to the community, as well as honor those who lost their lives on 9/11,” says senior administrative support associate, Debra M., who planned the Colorado Springs opportunities. “This is a day that everyone wants to give back and come together.”


Dallas, Texas

A group of Dallas employees will volunteer at the DFW National Cemetery to beautify the grounds and clean the headstones of our fallen heroes. Additionally, the Dallas leadership team will be participating in the first-ever 9/11 DFW Meal Pack event with 911 Day, the 501c3 nonprofit that founded the federally recognized September 11 National Day of Service and Remembrance. Employees will be packing 200,000 meals for those in need. In all, nearly 50 employees will be volunteering with USAA. Hilary W., regional site manager, says employees at the Dallas office are eager to volunteer.


“It’s meaningful to employees when volunteer events are in conjunction with a cause like this,” says Hilary. “Employees want to serve in their community and help others just in remembrance of that day, and it only continues to grow larger in scale.”


Phoenix, Arizona

Employees in Phoenix are also packing meals with 911 Day, and this is the second year in a row that employees at this office will be participating. Patrick F., regional site manager, said volunteering on 9/11 can be emotional and fulfilling for volunteers.


“Volunteering together is a unifying reminder about 9/11 and its impact – it’s always a tug on the heartstrings and everyone walks away feeling like they did the right thing,” says Patrick. “Even for the younger generations born on or after 9/11, it’s very important to them too.”