Claims Team Hits the Ground on Day 1 to Support Historic Fire

Nine employees from the Colorado Mobile Response Unit deployed over the weekend in support of the Marshall fire in Colorado.Nine employees from the Colorado Mobile Response Unit deployed over the weekend in support of the Marshall fire in Colorado.

 

While many of us were preparing to ring in the new year, our P&C teams were mobilizing to start the first day of 2022 helping members on the ground in support of the Marshall fire in Colorado.

 

Nine employees from the Colorado Mobile Response Unit deployed new year's weekend and 10 more deployed with Eagle One the week of Jan. 3, says Jon M., incident manager senior, catastrophe command.

 

The fire was declared the year's 71st catastrophe Dec. 30, making it the final declared event of 2021. Employees began deploying Jan. 1.

 

While the number of claims is relatively low in comparison to other types of catastrophes, Jon says the number of potential total loss homes make this wildfire unique.

 

“This fire had some devastating consequences for our members," says Jon. “We have a historically high percentage of high severity claims. Many of these claims will call for total home replacement."

 

While mobilizing on a holiday weekend means time spent away from loved ones, that dedication is what we've seen year after year from our employees.

 

“I am always in awe of our employees' selfless service to our members regardless of holiday, weekend or weather," says Elizabeth Gulick, VP, claims operations.

 

Jim Syring, P&C president, echoes that sentiment.

 

“We have the most talented, empathetic and professional claims team in the world," he says. “So it's only fitting that as we kick off our centennial, they are doing what they do best – serving our members."​

 

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