I was very frustrated with the whole mortgage process. It seemed as if they did not know what they were doing and deadlines that had to be met. It is very difficult to go through the process with usaa, but they seem to have the best rates. We were told there would be no out of pocket and 2 days before closing we were told we needed a large amount. I came up with the money, but i felt tricked. I do have to say though that, I love all the other services they provide.
I am so very sorry to hear about your experience. We will have someone in contact with your shortly to get more details and ensure something like this does not happen again.