I have always loved USAA but im currently going through a homeowner claim and my adjuster is just flat out rude and has treated me like a criminal for the last week. Im easy going and not one to complain about customer service, im they type that doesnt say a word but never returns to the business. My family and I have had damage to our home and have been living in a hotel the last couple days and I really thought the adjuster assigned to us was suppost to be someone thats there for us helps us work through this difficult time but guess im wrong. I dont want to unload everything in this message but in short my adjuster is a rude unhappy person that doesnt care about my family which is sad. Years ago usaa had a customer advocacy group that helped me through a similar situation. I remember they said this complaint group reported to the CEO. Is this group still around? if so I would love to talk to someone other than my adjuster or their supervisor. I feel like if i complain to anyone she works with it could make things worse. Shes seriously that rude, anyhow I would love to talk to someone at USAA that deals with these complaint and understands what a family goes through when displaced from their homes.. Thank you.
@Hawk7033, I apologize that you are not having a positive experience settling your claim with us. I am going to escalate this issue to a subject matter expert. They will research what is happening with the claim along with following up with you to address your concerns. Please expect contact within 3-4 business days. -LeKisha
Best of luck. My homeowner claim adjuster has been unfailingly polite but ultimately ineffective for whatever reason. I'm sorry to say my first experience with 'escalation' was equally unsatisfying; hopefully you have better luck than I (detailed in https://communities.usaa.com/t5/Insurance/The-infuriating-experience-that-is-USAA-homeowner-insuranc... if you're curious)
@, I apologize if you did not have a positive claim experience. I can send another escalation if you would like to have your claim concerns addressed further. -LeKisha
Thank you LeKisha, but I think it's best to allow the current iteration of escalation specialists the opportunity to fail to deliver before confusing things with a third team.
@Tamarack Thank you for reaching out to us regarding your claims experience. I have escalated your concerns to a subject matter expert to review further. They will be following up with you in the next 2 to 3 business days.