I asked twice for the form for proving I have fire coverage from our local Rural Metro fire for the tune of $625.00. Instead , they just RAISED my rate for 4*** E. L* O** D*** and that was that. I have the Rural Metro paperwork in front of me but no form from USAA. Poor business. I have been with USAA for over 50 years and the last few months has been the worst by far.


Moderator Note: To protect the privacy of your personal information, this post has been edited.


Hi @la osa, I’m sorry you’ve had to call multiple times. I'm glad you got us now and for bringing all of this to our attention. I'll forward your concerns to the appropriate area for further review.


To best protect the privacy of your account, I also sent you a private message to address your request. Under your user handle on top right corner of this page, you'll see a drop-down menu. Just select the envelope icon. Thank you  ~ Stacy