The service from USAA mortgage service is the worst i ever experienced. I started the mortgage process with USAA back in Oct 2015 it is now Dec 17th and no one from there dept is able to respond with a closing date. I have sent an email a day just about with no replies. My wife has left voice mails with our counselor and her supervisor and the supervisors supervisor with no returned calls. I have to send this post now because after 21 Dec i will be homeless with no phone, no internet and no address which will be fine probably with USAA since they don't use any of those to contact me at. I have been a USAA member for a long time and if anyone is looking to get a mortgage please use someone else i guarantee your experience will be much better than mine.