Worst mortgage experience will never recommend USAA

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Contributor

The service from USAA mortgage service is the worst i ever experienced.  I started the mortgage process with USAA back in Oct 2015 it is now Dec 17th and no one from there dept is able to respond with a closing date.  I have sent an email a day just about with no replies.  My wife has left voice mails with our counselor and her supervisor and the supervisors supervisor with no returned calls.  I have to send this post now because after 21 Dec i will be homeless with no phone, no internet and no address which will be fine probably with USAA since they don't use any of those to contact me at.  I have been a USAA member for a long time and if anyone is looking to get a mortgage please use someone else i guarantee your experience will be much better than mine.

1 REPLY

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cistdpz,

 

I have passed this along to our mortgage team for review, and they will be reaching out. Thank you.