3 years ago I opened a FHA home mortage with a different company. My husband has banked with USAA for years and we also have all of our insurances through USAA. When it came time to refinance, it was a no brainer to want to go through USAA. We both though "they'll take care of us, because they care about veterans." We were SO wrong. First it started with the loan officer, she told us that we needed to pay off all of our credit cards. This caused us to be broke for the entire time, because she told us that we couldn't use them. We watched a nice video that broke down all our numbers and told us our closing date was suppose to be 11/24. We thought this was going to be painless because they had everything so organized. Our loan then was passed to the processor. Once we met Mike we thought he was going to take great care of us. We went weeks not hearing from him then he would ask us to provide him paperwork within a deadline. When it came to a week before the date we were suppose to close, we found out we weren't ready. We had planned on buying appliances on black friday to save money, and we were unable to do this. We then found out that we were going to be responsible for buying a rate extension because our locked in rate was about to expire.
My wife justed broke down crying trying to write this comment. she couldn't continue on so im going to finsh it
We are going to have to excecpt the terms of this morgage or we are going to be destroyed finacaily no choice
thank you USAA for destorying my relationship with my wife
rjordan6040, we've received multiple posts regarding this matter and we understand this is a very important and serious matter. We ask that you refrain from additional posts on this matter as we have advised you that your posts have been sent to the appropriate team for review. Please allow time for a member of our team to follow up with you on this matter. Thank you. - Rhonda
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