@EGar- We certainly appreciate your membership. I'm sorry to hear you has a poor claims experience. I am going to share this post for additional review and assistance. ~Shawna
An update for those who may have been tracking this thread. In spite of two contacts in the past two weeks by USAA Member Advocacy Reps, and my own USAA Claims Rep, promises for a Manager to call back "within 24 hours" have not been kept. It will be six days tomorrow when the last promise to be contacted was made. On the other hand, that Government Agency, responsible for helping Americans with disaster issues (disasterassistance.gov) has settled my first appeal submission (as promised within 7 to 10 days) and I have received a partial payment for my $11,000+ claim with an automatic deposit of more than $3500 into my checking account. I have one more submission I plan to make to get closer to completely recovering from our loss. Once again it's "props" to disasterassistance.gov and lost faith in USAA.
@EGar, I see your concerns have been previously escalated. So that we may have an opportunity to address them further, I will engage that area for follow up. Thank you.-Cynthia
@Pedro11- I am saddened to hear you, a long time USAA member, are disappointed in the service you have received over the last three years culminating in your most recent claims experience. I am going to make sure we look into your experiences by sharing this post thread with the appropriate area for additional review and assistance. Thank you for reaching out to us. ~Shawna