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Contributor
Hey folks! Does anyone know how to get into touch with the top people at USAA? I am in the process of getting a mortgage and it has been nightmare. My first attempt in May/June need me to restructure a few things, ok done! Now I get a new loan processor and I have have to call him 3/4 times a day, I can't get a hold of his supervisor to complain and now I have missed my closing date. To top it off I am going to lose my interest I locked in and have to pay more money out of pocket to extend it! Just looking for who I am supposed to complain to when things fall on deaf ears? Thanks!

3 REPLIES

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rescue_tech3,

 

We regret to hear of your experience. We have taken this opportunity to escalate your concerns. Someone will be contact with you to discuss this matter further.

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BS, had same issue. USAA could not locate my 50k down payment on closing day. Sat in the lawyers office for 7 hours waiting on someone to finally hit the enter key.

Do what I did, pay $9.95 and do a CEO lookup for USAA for contact info. Worked for me.
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Concerned too,

 

Thank you for posting in the Community. Your concerns have been escalated for review and response.