What happened to the USAA I knew and loved?

[Denver, CO]

I've always heard USAA was the best. I used to believe it, but now I'm not so sure. I've filed at least two homeowners claims for damage to my roof that multiple experts have told me was weather-related damage. Both times my claims were denied. I wouldn't mind so much except that many homes in my neighborhood with the exact same damage are getting new roofs that are covered by their insurance companies, and at least one is a USAA client! I've never had this issue with claims before and I'm wondering what I did to upset them? I'm literally one step away from changing insurance companies, even if I still have to pay for my roof, simply because of the poor service and treatment I've received.

[Briana Hartzell USAA]

Dear Henderson CO,

I would like to get you in touch with a claims specialist. If you could please email us here at socialmedia@usaa.com with your member number and claim details, we will get someone in touch with you to review your roof situation to see what can be done. We look forward to hearing from you.

[DSTEXAS]

As an expert you need a legitimate non-storm chaser contractor to evaluate your roof.  Then you, the contractor and the adjuster need review the roof together.

A lot of things are taken into consideration when assessing damage from hail and wind, not least the condition and age of the existing roof.  Just because other houses in your neighborhood had damage, does not necessarily mean yours did.

[DGM]

DSTexas again! USAA in disguise. Disregard.

[Briana Hartzell USAA]

DGM,

As I have stated on your other posts, DSTEXAS is a member, and is not employed by USAA. I appreciate both of your active participation in the community, but any further back and forth will be removed per our moderation guidelines. Thanks for understanding.