Dear Henderson CO,
I would like to get you in touch with a claims specialist. If you could please email us here at firstname.lastname@example.org with your member number and claim details, we will get someone in touch with you to review your roof situation to see what can be done. We look forward to hearing from you.
As an expert you need a legitimate non-storm chaser contractor to evaluate your roof. Then you, the contractor and the adjuster need review the roof together.
A lot of things are taken into consideration when assessing damage from hail and wind, not least the condition and age of the existing roof. Just because other houses in your neighborhood had damage, does not necessarily mean yours did.
As I have stated on your other posts, DSTEXAS is a member, and is not employed by USAA. I appreciate both of your active participation in the community, but any further back and forth will be removed per our moderation guidelines. Thanks for understanding.