I feel your frustration with USAA. I have been a member with USAA for 31 yrs. Yes I too remember the days when USAA was a top notch Platium+ Insurance Company when it came to its Service Members but, those days are long gone. USAA is now run by people who talk out the side of their neck. When you make a claim they send a third party adjuster and he/she is only concerned about how much of a commisson check he/she will receive by saving USAA money. USAA is one of the worst Insurance for those who serve or served. If you want your money's worth I suggest you check out other Insurance Companys like I'm now doing. I filed a claim for storm damage over a year ago and they still have not fixed my home nor my garage. My Truck was damaged due to hail and I was authorized a rental. It took the body shop three weeks longer to finish my truck than USAA authorized and I had to pay out of pocket for the extra days. I have a Platinum Policy meaning Full Coverage on everthing even my 2006 F150 with [removed sensitive data] miles. USAA won't even return my calls. I'm going with another Company. Don't waste another penney on USAA!!
@SS454, thank you for your 30 plus years of loyalty. I was able to locate your claim file to review and see that you have been in communication with a claims manager regarding your concerns. To avoid duplication of efforts, I am going to forward a snapshot of your feedback today to the manager assigned to review your file. - Ina