I would not refer my worst enemy to USAA for obtaining a mortgage. For one they are very unprofessional and their credit underwriting team is very biased and continues to ask for documents that do not exist This has been one of the worst experiences I ever had and I refuse to give this company one penny of my hard earned money.... So with that I encourage you to RUN!!!!
Hello Jonathan. We have received your feedback and we're truly sorry to hear about your experience with our mortgage process. We would like to see if there is anything we can do to turnaround the negative experience. If so would it be ok to have a subject matter expert contact you from our mortgage department to address your concerns? - Darrell