Military loved one,
We appreciate you reaching out in the Community. This is certainly not what we want our members to experience so closing to their closing date. Your comments have been shared with a colleague in the mortgage department for review and response. We appreciate the opportunity to address your concerns. -Gus
I believe I shall forever recommend Veteran's United over USAA from now on. Especially after readin all the reviews regardin all of their products. The common thread, USAA cares about the $$$$ not the individual.
No return calls.
No return emails.
TERRIBLE CUSTOMER SERVICE.
Check out - Veteran's United.
I appreciate you sharing your feedback in the Community. I can assure you that USAA is concerned with the needs of our members and all veterans. We are always looking to expand our product base in terms of meeting the needs of those members. Keep in mind, we offer mortgage lending in all 50 states. Each state offers their own form of state programs such as Texas Veteran Land Board loans. While we are sensitive to the needs of our members, it would be a challenge to offer all states' programs to our members. I have been sure to notate your comments for review of future product and service enhancements. Thank you for being a valued USAA member. -Gus