Hello and thank you for providing your feedback concerning us being unable to insure you. I will engage one of my colleagues from our insurance team and they will follow-up with you on tomorrow to provide additional insight regarding your concern. Thank you and we look forward to helping you! - Darrell
Dear Mi Jefe,
Repeat posting of the same comment is considered "flooding" and is a violation of our moderation guidelines as it makes it more difficult to ensure we address every memebers comment or concern. Please be advised any further repeat posts will be removed. Thank you.
On the 4th of March I posted to the community board where a USAA rep said they would pass my complaint on and that a rep from USAA will get back with me the following day. Its now the 19th of March and aside from you trying to police your boards professing to help customers you are still failing to help your customers or look into the issue that was originally reported on.
Should I flood my posting to get your attention or will this be addressed? Or did the 2 posting from "Mi Jefe" make it so difficult that you could not address my complaint?
Nicholas4, we have your initial post and I apologize for any oversight on our end. Please be assured your post will be routed to the appropriate team for further review. It may take a few days for a follow up to be made. Thank you. - Rhonda
USAA did get back with me and several days before 1 of the 3 claims were to fall off and they could insure me again. They called and said they made an exception. Mind you this was literally less than a week before it would have self corrected and I would have been good to be insured anyways. I told them I went with another insurance company because I needed homeowners insurance to close on our home. Their reply was "You know you dont have to stay with the other company. You can get the homeowners insurance now and then a month later cancel and come back to USAA." I replied to the guy with "why would I do that?" They have done with they told me they could do and insure me at a rate that actually beats USAAs. I then stated that they proved to me that you truly are there for the paycheck and the way this case was handled only reiterated what my wife (veteran as well) has been telling me for years. I have and will continue to move assets out of USAA and into companies that care for my business.