I’m trying to get repairs done on a water damage claim in a spare bathroom. Started over 4 months ago when we returned home from a 2 week vacation. Yes there was a toilet leak that caused some major damage to a bathroom, downstairs ceiling. I think we got lucky as it appears the leak was only a few days old. Servpro cleaned up the mess and in the process, the entire bathroom was gutted except for the bathtub and a cabinet. The vanity and flooring was destroyed.
The 1st USAA adjuster came to the house and worked up an estimate and paid Servpro for their services. I thought all was going well until I tried hiring a contractor. Several contractors refused to give a bid because of USAA’s reputation for under bidding a repair. I couldn’t believe it because I’ve never had any issues with USAA. I had one prior water damage claim in over 20 plus years. I finally got a bid from a contractor that has a good reputation and USAA refused to adjust their estimate for my claim. I thought maybe I should check with a couple other contractors. I found 2 additional contractors. One provided a higher bid than the 1st and the other was pretty close to the 1st bid. Fast forward 4 months and multiple unanswered phone calls and emails and I have a new adjuster. Sounds good right? Wrong, apparently he’s not seeing eye to eye with the contractor and they won’t deal with each other.
I just want want to get my house repaired! There are no USAA approved contractors in my area. Anyone have advice? I’ve gotten no where with USAA. Help!
@Duckie2, I am sorry to hear about the water damages to your home and the frustration you're having with the claim. I asked a claims subject matter expert to look into your concerns further and to follow up with you as well. They will be contacting you within one business day. Thanks. ~ Robert
Dunkie2, I'd keep hounding them. Don't accept anything from them until they get it right. They always promote "rebuild/repair/replacement costs" during premium renewal time, but it's obvious they fail to back it up when it's time for them to pay. Even a better reason for customers to question them about it. The internet has a lot of useful information on how to file complaints against your insurance company. Hopefully someone at USAA will step in quickly to help resolve your issue.