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Contributor
I was told by the loan officer that ALL VA loans have standard rates across the industry. Being a first time home buyer, and obviously a first time VA loan user, I took the USAA employee at his word. Find out a now, a couple weeks before my close date, that he mislead me and that lenders set there own rates regardless if it is VA loan or not.

I run this complaint up his chain of command and talk to his manger who tells me sorry, but there's nothing he can do. The worst part is I made a commitment to close on the house on a certain date because the family is set to move out of state. So USAA through there actions have not only negatively impacted me, but also another family.

1 REPLY

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TeeRavis,

 

It's disappointing to hear you feel this way. USAA is committed to offering our members world class customer service. Your comments have been shared with a colleague who will research and reach out to you to discuss this matter further. Thank you for the opportunity to address your concerns. -Gus