We were a little nervous after reading reviews on USAA's mortgage process. Being first time home buyers it was a confusing process. We decided to go ahead with USAA because we have bank accounts and insurance through them and have always been satisfied. Our mortgage processor was Richard xxxxx and we were extremly happy to work with him! Phone calls were made when promised, returned quickly, and he took the time to give us details on anything we didn't understand. There was an issue with the closing costs that he resolved quickly and gave us an answer as soon as he knew. We closed on time and were funded quickly after. Though the process of moving was stressful, our mortgage process was not. Thank you USAA!