Avoid USAA Mortgage Department for your loan.  As a 41 year USAA member I was appalled at the horrid service I received.  The loan processor assigned to me missed the first two appointments because he "forgot" about the time zone difference between Texas and California.  Inept is too kind for the service I received from this individual.  When I brought the problems to the attention of his supervisor, this processor sent me an email chastising me for going to his superiors.  I would caution anyone considering obtaining a mortgage through USAA to run not walk to another company.


I am so sorry to hear about your negative experience. We would like to get someone in contact with you to ensure something like this does not happen again with your loan processor. We truly value your 41 year membership and will be reaching out to you soon.