For a few years i have been a USAA member. I bank with them, and have auto, renters, and valuable personal property insurance too. Until I needed my renters policy tonight after my home caught fire and I lost everything. I called because I had no where to go and my home is unlivable. After calling i speak with a gentleman who asks the nature of my call, i tell him my home caught fire im filing a renters claim, he says sorry sir i do not see an active policy on your account. How can this be, I have been paying for it for the past few years Ive not received and letters in the mail stating otherwise and I renew my policies in August so everything Ive been paying for until then should still be the same especially if the monthly payments are the same. Ive been a very happy USAA customer until now, Ive had nothing bad to say about them at all. In fact I encouraged my friends annd family members to join to have the same experiences. Sad to say that this company has just kicked me while im down by cancelling my policy after years of having it. They did however leave my valuable personal property insurance which i was told to get after getting renters to cover my more valuable items and for a discount on my auto policy. I will no longer be supporting this company and I will encourage others to do the same if they cannot get my matter taken care of. I will post updates as they come.
I am so sorry to hear about your home, but am glad that no one was hurt. I have escalated this over a specialist in our claims department and someone should be reaching out to you shortly.