We are sad to hear we have let you down and we want to make things right. Your 33 years of membership is extremely important to us and we would like to better understand what's been going on with your mortgage. If there is something specific that we can help you with, please contact us here: https://www.usaa.com/inet/pages/fb_response_form. Thank you for your time.
We can certainly understand your frustration, especially when expecting to receive a callback. We apologize that our representative has not followed up thus far. We do value your membership and want to ensure you receive the callback with the information you requested. If you can please email us at firstname.lastname@example.org, include your member number, situation and a good number to contact you. Please make the subject: urgent mortgage specialist request. Thank you.