Never in a million years will I ever try to buy a home through USAA again. The process is a nightmare I will never want to wish on anyone. I wish I would of read some of these posts before going with them. The Mortgage Team does evering in their power to work against the customer by adding last minute requirements, not communicating, and coming up with every excuse to blame the customer (I thought we were in the same team...NOT!). Maximizing profits by hiring inexperience workers will only serve to drive away customers in the long run...you are better than this USAA!